12-Month Haven Limited Warranty
Every Haven device comes with a 12-month limited warranty. Coverage starts on the day your device is delivered and covers qualifying hardware and functional failures during normal use.
- 12 months from delivery
- Prepaid shipping on approved claims
- No phone call needed
Covered
What's covered
Coverage begins on delivery and covers qualifying hardware and functional failures that happen during normal use. For example:
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Power failureYour device won't turn on or keeps losing power because of a fault.
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Display and touchscreenDisplay or touch hardware that fails during normal use.
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Keyboard and trackpadKeys or trackpad hardware that stops working.
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Charging and portsCharging hardware or ports that fail.
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Wi-Fi and BluetoothWireless hardware that stops working.
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Speaker and microphoneSpeaker or microphone hardware that fails.
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CameraCamera hardware that stops working.
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Internal hardwareInternal components that fail during normal use.
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Other functional defectsOther qualifying faults that affect how the device works.
All claims are subject to review and inspection by Haven.
Not covered
What's not covered
The warranty covers hardware and functional faults. It doesn't cover:
Accidental and physical damage
- Accidental damage
- Drops or impacts
- Cracked screens caused by the customer
- Liquid or moisture damage
- Fire or extreme heat
Misuse, neglect and loss
- Misuse or abuse
- Neglect
- Loss or theft
- Improper or incompatible accessories
Repairs, modifications and software
- Unauthorized repairs
- Damage caused by third-party repairs
- Unauthorized modifications
- Malware or unsupported software modifications
- Account or password issues created by the customer
- Altered or removed serial numbers
Normal wear and battery aging
- Normal wear and tear
- Normal battery aging
- Gradual reduction in battery capacity or runtime
- Cosmetic wear that doesn't affect functionality
- Scratches, scuffs, dents or discoloration that don't affect functionality
Battery coverage
We don't guarantee a specific battery-health percentage. Batteries naturally age with use, so here's how they're treated under the warranty.
May qualify
- Battery hardware failure
- Abnormal functional problems with the battery
Not a defect on its own
- Normal battery aging
- Gradual reduction in battery capacity or runtime
Make a claim
How to make a warranty claim
Claims are handled online, so you normally won't need to call us.
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Order number and emailUse the details from your order confirmation.
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Select your deviceChoose the device that needs help.
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Choose the issuePick the option that best matches the problem.
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Describe what's happeningA few sentences is all we need.
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Add photos or a videoIf they help show the issue.
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Submit and we reviewYou'll get a confirmation, then we email you.
Resolution
How we resolve claims
Haven reviews every claim and decides the right resolution, usually in this order:
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TroubleshootingWe start by helping you fix the issue with guided steps.
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RepairIf troubleshooting doesn't solve it, we repair the device.
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Comparable replacementIf a repair isn't practical, we may replace it with a comparable device.
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RefundMay be offered if repair or replacement isn't reasonably available, or if another resolution is more appropriate.
Haven decides the resolution after reviewing your claim. A refund isn't an automatic option.
Shipping
Shipping and replacements
What to expect if your device needs to come back to us.
Approved claimsHaven provides prepaid return shipping.
If it isn't coveredIf our inspection finds the issue isn't covered, you pay the shipping to have your device returned, subject to Haven's discretion.
Your approval comes firstWe won't carry out a paid repair without your approval.
Replacement devicesA replacement keeps the remaining time on your original 12-month warranty. It doesn't start a new 12-month warranty.
All warranty claims are subject to review and inspection by Haven. This limited warranty is in addition to any rights you have under applicable consumer law.
Questions about your warranty? Email support@havendevices.com